The QRP Story

From our humble beginnings in 1979 as a one-man operation, we have built a legacy through industry leadership, growth, and innovation, all while maintaining a commitment to integrity. We consistently stay at the forefront of technology, enabling us to provide much more than just ink on paper. Today, we have grown to become the premier printing company in the Great Lakes Bay Region, earning the trust of Michigan’s most successful businesses.

Environmental responsibility, community support, and charitable efforts are at the core of our values. We have offered environmentally friendly solutions long before “being green” became a trend. Our manufacturing processes utilize the most sustainable raw materials available, and we are dedicated to leveraging our resources, scale, and technology to serve the Great Lakes Bay Region of Michigan and beyond.

As we continue to evolve, our focus remains on building lasting partnerships and delivering measurable value to our clients. By combining experienced craftsmanship with forward-thinking solutions, we help organizations streamline their print and communication strategies, reduce waste, and improve overall efficiency. This commitment to continuous improvement ensures that we not only meet the demands of today’s marketplace but also anticipate the needs of tomorrow.

Questions? Contact us!

For immediate assistance, call 989-496-2955

Other inquiries may be submitted via email to info@qrp.ink. We will respond promptly.

Customer Satisfaction Metrics

Trusted Printer of the Great Lakes Bay Region

97.2%

Net Promoter Score (NPS)

A Net Promoter Score (NPS) gauges customer loyalty and satisfaction by asking how likely customers are to recommend a company. A score above 70% is considered excellent, while a score above 90% is regarded as top tier.

Trusted Printer of the Great Lakes Bay Region

100%

Customer Satisfaction (CSAT)

A customer satisfaction score (CSAT) measures how satisfied customers are with a company’s products or services. A score above 70% is considered good, while a score above 90% is deemed exceptional.

Trusted Printer of the Great Lakes Bay Region

100%

Product Quality Score (PQUAL)

A product quality score (PQS) evaluates the quality of a product received by the customer. A score exceeding 80% is considered excellent, while a score above 90% is regarded as exceptional.

Trusted Printer of the Great Lakes Bay Region

2024

Major Expansion

Significant expansion, including a new offset printing press, new digital presses, a suite of complementary finishing equipment, and additional storage space, as part of a strategic initiative to extend our services.

Trusted Printer of the Great Lakes Bay Region

2022

Service Award

Recognized for attaining the highest customer loyalty & satisfaction Net Promoter Score (NPS) for our industry segment.

Trusted Printer of the Great Lakes Bay Region

2020

Business Award

Named the 2020 Small Business of the Year by the Midland Business Alliance.

Trusted Printer of the Great Lakes Bay Region

2020

Beautification Award

Recognized by the city of Midland Beautification Advisory Committee and awarded the coveted Beautification Award.

Trusted Printer of the Great Lakes Bay Region

2019

Service Award

Recognized for attaining the highest customer loyalty & satisfaction Net Promoter Score (NPS) for our industry segment.

Trusted Printer of the Great Lakes Bay Region

2018

Service Award

Recognized for attaining the highest customer loyalty & satisfaction Net Promoter Score (NPS) for our industry segment.

Memories / Photo Gallery